Anywhere in South Africa, in a plain box.

When we send it

We pack and hand over paid orders within 1 to 2 working days. Orders paid on a weekend or public holiday go out on the next working day. If something you ordered turns out to be out of stock, we'll contact you straight away and refund you in full if you'd rather not wait.

How long it takes, by area

Aramex works on distance from its main hubs, so where you live affects how quickly a door delivery arrives. PAXI runs one network at one speed, so a PEP pickup takes about the same time anywhere in the country. The price you pay doesn't change with distance for either.

Aramex doesn't run to some remote areas every day, so deliveries there can take longer than the table shows. If your town has a PEP store, PEP pickup is often the more predictable choice. Aramex charges extra to deliver to areas it classes as remote. We cover that, so you only ever pay the flat fee you see at checkout.

Door delivery with Aramex

• Deliveries happen during business hours on working days. Use a work address if no one is home during the day.
• Please give a full street address and a phone number the driver can reach. The courier may call before arriving.
• If no one is there, Aramex will contact you to arrange another attempt. A parcel that can't be delivered comes back to us, and we'll contact you about sending it again. A second delivery costs the flat fee again.

Pickup at a PEP store with PAXI

• You don't pick the store. We send your parcel with PAXI and it goes to the PEP store nearest the address you give at checkout, so please make sure it's accurate.
• When your parcel arrives at the store, PAXI sends an SMS to the number you gave us, with the store and a collection PIN.
• Bring the PIN and your ID, passport or driver's licence. Use your own name at checkout so it matches your ID.
• You have 14 days from the SMS to collect. After that, PAXI returns the parcel to us. We can send it again, but you'll pay the PEP fee a second time.

Collect from our store

In-store collection is always free. We'll let you know as soon as your order is ready. Bring your order number (it starts with FAN) and ID, and collect from 17 Fitzroy St, Goodwood, Cape Town, 7460 during trading hours.

Discreet, every time

Every order goes out in plain, unbranded packaging, with nothing on the outside that says who it's from or what's inside. The label shows your name and address and nothing more. Product names are never sent to the payment page or shown on your receipt from PayFast.

Tracking

When your order leaves us, we email you with the Aramex or PAXI tracking link. You can also message us on WhatsApp with your order number at any time.

Lost, late or damaged

If your parcel is running well past the times above, let us know and we'll chase the courier for you. If it arrives damaged or isn't what you ordered, tell us within 48 hours with a photo, as set out in our returns policy. If a parcel is lost in transit, we'll send a replacement or refund you in full, including the delivery fee.

Busy seasons

Around Black Friday, the December holidays and long weekends, couriers carry far more parcels than usual and times can stretch by a few days. Order a little earlier if you need something by a specific date.

Where we deliver

We deliver within South Africa only, and can't send to post office boxes. For PEP pickup, any street address works as long as there's a PEP store in the area.